Careers

Employee Development & Training Specialist

St. Anne's Credit Union currently has an opening for an Employee Development & Training Specialist.

FUNCTION: Develop, coordinate and deliver business-focused, job related, compliance and cost effective training to enhance job performance of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Deliver training, which may include presenting, facilitating and coaching individual employees at all levels.

• Stay up to date on the most current policies, procedures, products, operating systems, and regulatory compliance requirements in order to provide accurate information to all trainees.

• Work with management to define training needs of the Credit Union. Formulate training outline and determine instructional methods using knowledge of specified training needs and effectiveness of such methods, such as individual training, group instruction, lectures, demonstrations, role-play, seminars, meetings or workshops.

• Select and/or develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference books. Create “training library” of source material that has previously been presented.

• Develop testing to measure the effectiveness of the presented curriculum and measure employee progress. Determine if objectives of the training sessions are being met. Develop periodic questionnaires specific to audience/topic to reinforce learning throughout the year.

• Track training and educational activities of all employees.

• Coordinate and schedule trainings for all employees through internal or external sources.

• Track and record employee attendance to seminars, classes, etc.

• Establish, maintain and monitor learning measurement criteria to ensure that training content addresses performance gaps.

• Responsible for conducting and managing the Onboarding process for all New Hires.

• Assign compliance courses, and track completion of mandatory training for all applicable employees, including but not limited to new-hires, existing employees and Directors as needed. Conduct compliance training when necessary.

• Network with training and/or education professionals to make contacts and share ideas and information to enhance SACU’s training program.

EDUCATIONAL & EXPERIENCE REQUIREMENTS:

Associates Degree in business, communication and/or education or equivalent experience. Proven experience in program design and development as well as facilitation and delivery of programs. Excellent written and oral communication skills, the ability to interact effectively with employees at all levels throughout the Credit Union. Must have the ability to motivate, excite and encourage employee performance. Must be able to manage a multi-task, fast-paced environment, have the ability to meet deadlines, and work independently. Proficient in the use of PCs and software application including MS Word, Excel and PowerPoint.

Mortgage loan officers

St. Anne's Credit Union is currently looking to add Mortgage Loan Officers to our successful lending team. The Mortgage Loan Officers will service the areas of Plymouth and Rhode Island.

We offer our mortgage professionals a comprehensive product menu, expansive portfolio lending program and rapid turnaround from a great Operations team, which truly differentiates us from the competition.

At St. Anne’s Credit Union, we offer a comprehensive benefits package, including health and welfare benefits, paid time-off and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth.

The Mortgage Loan Officer reports to the Vice President – Residential Lending and is responsible for the proactive origination of residential mortgage loan transactions and accountable for the residential loan file from origination to closing, working closely with the Credit Union’s processing, underwriting and closing teams to ensure the accuracy and completeness of the residential mortgage loan file, in conformance with all of the Credit Union’s policies and procedures, secondary market guidelines and all regulatory requirements. The position is also responsible for promoting the Credit Union in the communities we service and cross-selling other Credit Union products and services.

If you are a Residential Mortgage Loan professional with an established track record of successes in the state of Massachusetts or Rhode Island and would like to join a Credit Union that was voted as "Best Financial Institution" in SouthCoast Media Group’s Best of the Best Awards, please contact us at 508-324-7300 or apply online to take advantage of this terrific professional opportunity.

BANKING ASSOCIATEs

St. Anne's Credit Union has full time Banking Associate positions available at our Main Office and Somerset Offices.

FUNCTION: Responsible for assisting new and existing members with various financial needs including teller transactions, new accounts, and general member services. Advise members in the determining which credit union products and services best meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Greet members and respond to telephone inquiries regarding information concerning credit union products and services in accordance with all regulations and credit union policies and procedures.
• Serve members at teller window/station.
• Assist members in opening new accounts such as savings, checking, money market, and certificates of deposit. Obtain proper documentation necessary for opening such accounts. Complete online banking registration and e-statement registration with members at account opening.
• Handle member inquiries/issues regarding all deposit accounts, including but not limited to processing check orders and reorders, assisting in direct deposit of funds, lost passbooks, fraudulent account activity, and online/ mobile banking issues.
• Order and maintain debit cards for new and existing members (including the actual production of the debit cards if working in branches where production takes place).
• Perform maintenance on all existing member accounts and relationships regarding changes of address and/or information. Obtain supporting documentation.
• Renew, maintain, and redeem certificates of deposit and complete applicable documentation.
• Open Business checking and savings accounts and obtain all necessary documentation applicable to business type and/or account type. Complete business online banking applications. Complete debit card application and order business debits cards. Refer business members to appropriate business development officer for additional business services and loan requests.
• Process wire transfer requests.
• Open and close safe deposit boxes.

Bilingual (English/Spanish) skills are a plus. We are proud to be an EEO/AA Employer M/F/Disabled/VET

Maintenance/COURIER

St. Anne’s Credit Union of Fall River, MA currently has an opening for a part-time maintenance position. Interested candidates will need to perform a variety of semi-skilled maintenance and repair duties in and around Credit Union properties. Candidates will need to be available to work Monday through Friday from 7:30 am to 12:00 pm, but also needs to be flexible as night and weekend hours may be required. Must have a valid driver’s license, and be able to travel to all of our branch locations.

FUNCTION: Perform a variety of semi-skilled light maintenance, repair, and courier duties in and around Credit Union facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform maintenance and light repairs
• Replace light bulbs and perform touch up painting.
• Participate in general interior and exterior maintenance and cleaning
• Deliver inventory, supplies, and equipment to/from branches
• Identify and report building or equipment deficiencies
• Operate and maintain tools and equipment safely and efficiently, maintain a clean, safe, well-organized work area and ensure an adequate inventory of supplies
• Ensure normal maintenance of Credit Union vehicle, including regular oil changes, tire rotation, and cleaning
• Provide assistance to members, visitors, senior staff and other employees as necessary
• Basic knowledge of plumbing, electrical and HVAC equipment
• Perform additional duties as requested or assigned

Human Resources Assistant

St. Anne's Credit Union has a full-time Human Resources Assistant position available at our Corporate Office. The Human Resources Assistant will perform a variety of duties relating to the support of the Human Resources function for the Credit Union. This position reports to the Senior Vice President, Human Resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain the confidentiality of employee records.
• Prepare and post open positions, schedule interviews, and administer and score teller tests.
• Perform background and reference checks on potential new hires.
• Coordinate appropriate training programs for all new hires.
• Prepare new hire orientation packets. Conduct orientation, and complete required documentation as well as benefit enrollment forms.
• Prepare separation packages.
• Coordinate HR Events.
• Prepare monthly performance appraisal lists, send to managers; monitor for timely return to HR for processing.
• Coordinate all benefit programs, maintaining enrollment and changes through the carrier portal. Communicating information and processing forms for all employee benefits; act as liaison between employees and benefit providers.
• Process monthly billing of insurance premiums; terminate coverage as needed.
• Coordinate LOA's, process health insurance payments for employees on Leave of Absence. Prepare Family and Medical Leave notices; monitor for compliance and length of leave.
• Complete Payroll/401K processing in the absence of the HR Generalist.
• Any other duties as assigned.

A high school diploma or equivalent experience. A minimum of two (2) years of Human Resources related experience, with working knowledge of the ADP Workforce Now Payroll system a plus.

Must be extremely organized and possess the ability to prioritize and multi-task.

Proficient with Microsoft Programs.

Excellent written and verbal communication skills.

Ability to maintain confidentiality.

Part-time banking associates

St. Anne's Credit Union currently has floating part-time Banking Associate positions available at our Main Office.

Candidates need to be available to work flexible hours to cover the Credit Union’s peak business hours and must be able to float to all of the Credit Union's branch locations.

• Greet members and respond to telephone inquiries regarding information concerning credit union products and services in accordance with all regulations and credit union policies and procedures
• Serve members at teller window/station.
• Assist members in opening new accounts such as savings, checking, money market, and certificates of deposit. Obtain proper documentation necessary for opening such accounts. Complete online banking registration and e-statement registration with members at account opening.
• Handle member inquiries/issues regarding all deposit accounts, including but not limited to processing check orders and reorders, assisting in direct deposit of funds, lost passbooks, fraudulent account activity, and online/ mobile banking issues.
• Order and maintain debit cards for new and existing members (including the actual production of the debit cards if working in branches where production takes place)
• Perform maintenance on all existing member accounts and relationships regarding changes of address and/or information. Obtain supporting documentation.
• Renew, maintain, and redeem certificates of deposit and complete applicable documentation.
• Open Business checking and savings accounts and obtain all necessary documentation applicable to business type and/or account type. Complete business online banking applications. Complete debit card applications and order business debits cards. Refer

  business members to appropriate business development officer for additional business services and loan requests.

• Process wire transfer requests
• Open and close safe deposit boxes

Must be friendly and detail-oriented. Previous cash handling experience, strong customer service, and computer skills required. We offer excellent compensation and a professional work environment. Previous credit union/banking experience and Bilingual skills (English/Spanish) is a plus.

Loss mitigation specialist

St. Anne's Credit Union has a full-time Loss Mitigation Specialist position available at our Dartmouth Office. Candidates will perform collection techniques on overdue accounts with the purpose of minimizing delinquency in the loan portfolio and maximizing recovery on defaulted assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare and mail all standard collection form letters and notices to delinquent debtors.
• Assist in or prepare reports on delinquencies, charge-offs, recoveries to credit bureaus. Prepare/submit Charge-off loans to appropriate agencies.
• Prepare necessary documentation on accounts transferred to repossession agency or attorney.
• Telephone members with overdue accounts and arrange repayment agreements satisfactory to Credit Union guidelines, when appropriate. Assist members that contact the Credit Union or appear with delinquency problems. Also, assist Credit Union personnel relative to collection holds and releasing them when appropriate.
• Identify additional member assets in the credit union and take appropriate action.
• Prepare monthly Charge-off recommendation report for Credit Committee. Prepare pending Foreclosure accounts for Credit Committee, and forward all pertinent paperwork to the Attorney.
• Update Risk Rating and Impairments worksheets as necessary.
• Update/review the monthly Watch List with the VP Commercial Lending Manager and SVP/CLO.
• Order appraisals, when appropriate, and update all necessary lists with accurate information.
• Prepares proof of claim and other pertinent information relative to Bankruptcy.

EDUCATION & EXPERIENCE REQUIRED: High School Diploma or equivalent experience. Three (3) to five (5) years of collections experience in the financial services industry.

Bilingual skills (English/Spanish) skills are a plus.