Careers

MARKETING COORDINATOR

FUNCTION: Under the direct supervision of the VP Marketing, the Marketing Coordinator will assist with research, projects, campaigns, and administration to promote the Credit Union’s brand, increase sales, and support the business lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Performs research and analysis on competitors/products-identifying emerging trends and key opportunities. Ability to demonstrate product awareness and an understanding target demographic needs.
• Assists with maintaining up to date archives of all marketing files
• Maintains website content and reviews periodically to ensure links are working properly and content is both current and accurate
• Processes and compiles feedback from events, focus groups and surveys. Provides suggestions for optimization.
• Serves as the marketing liaison for community events; assist in the organizing of and attend promotional events to assist in facilitating their success. Write captions and take and upload photos to social media, website and press releases (newspapers/magazines). Attendance beyond regularly scheduled hours at community events will be required from time to time.
• Maintains Email Marketing Software (Constant Contact or other)
• Understanding of digital media, Facebook, Twitter, YouTube and other social media platforms.
• Assists with the writing, creation, production and review of sales and marketing materials including but not limited to PowerPoint presentations, fact sheet, brochures, posters, stationery, announcements and other forms and documents.
• Assists in writing and editing marketing literature for internal and external audiences for deployment on various marketing channels including but not limited to press releases, newsletters, reports and social media
• Manages inventory of credit union mentions, reviews and promotional items
• Works as part of the marketing team to develop strategies and plans to support advertising/social media campaigns that are designed to increase product usage, community awareness, market penetrations and other Credit Union goals provided by management
• Responsible for promoting and expanding the image and brand, ensuring consistency and integrity
• Monitors sites for posting traffic and manages brand reputation across online platforms, responds professionally to reviews and questions
• Checks functionality, proofs content and monitors all assigned projects (i.e., rates on  website) keeping project plan and campaigns up to date
• Adheres to Credit Union’s confidentiality, social media policy and safeguard member information
• Performs any other duties assigned by supervisor 

WORKING RELATIONSHIPS: Reports directly to the Vice President of Marketing.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to sit and reach with hands and arms.  The employee is frequently required to stand for extended periods of time; use left and right hands for fine manipulation to finger, handle, or feel objects, tools, or controls; be able to read and write; have numerical comprehension.  The employee is occasionally required to walk, stoop, kneel, crouch, or crawl; lift and carry weighted objects of up to 10 pounds; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

WORK ENVIRONMENT/EQUIPMENT:  The work environment described here is representative of those an employee encounters while performing the essential functions of this job: General office/Banking environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level in the work environment is usually moderate. The equipment used is general office bank equipment and PC.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

EFFORT:

• Drives to and attends meetings as required
• Transports and sets up displays having the ability to lift books, boxes, supplies, etc. 40 lbs.
• Loads and unloads vehicle with supplies for events offsite
• Visits branch locations in performance of duties
• Speaks and listens to consumers and explains Credit Union products and services
• Hand dexterity required to operate computer terminal and/or related equipment
• Eye coordination required to operate computer

QUALIFICATIONS:

• Bachelor’s degree (preferably in Marketing, Advertising or English) with a minimum of 3 years’ relevant experience (banking or finance preferred), or combination thereof
• Highly detail oriented with excellent proofreading skills and attention to detail with the ability to learn and absorb consistencies and processes
• Strong copywriting, verbal and communication skills, must be accurate and organized in presentation of materials
• Self-motivated and organized with strong organizational, project management and multitasking skills working independently or as a team within identified timeframes
• Define problems, collect data, establish facts and draw conclusions. Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form. Must have ability to read, analyze and interpret financial reports.
• Digital advertising and media buying experience a plus
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with Adobe Photoshop an advantage
• Multi-lingual a plus

Maintenance/COURIER

St. Anne’s Credit Union of Fall River, MA currently has an opening for a part-time maintenance position. Interested candidates will need to perform a variety of semi-skilled maintenance and repair duties in and around Credit Union properties. Candidates will need to be available to work Monday through Friday from 7:30 am to 12:00 pm, but also needs to be flexible as night and weekend hours may be required. Must have a valid driver’s license, and be able to travel to all of our branch locations.

FUNCTION: Perform a variety of semi-skilled light maintenance, repair, and courier duties in and around Credit Union facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform maintenance and light repairs
• Replace light bulbs and perform touch up painting.
• Participate in general interior and exterior maintenance and cleaning
• Deliver inventory, supplies, and equipment to/from branches
• Identify and report building or equipment deficiencies
• Operate and maintain tools and equipment safely and efficiently, maintain a clean, safe, well-organized work area and ensure an adequate inventory of supplies
• Ensure normal maintenance of Credit Union vehicle, including regular oil changes, tire rotation, and cleaning
• Provide assistance to members, visitors, senior staff and other employees as necessary
• Basic knowledge of plumbing, electrical and HVAC equipment
• Perform additional duties as requested or assigned

Human Resources Assistant

St. Anne's Credit Union has a full-time Human Resources Assistant position available at our Corporate Office. The Human Resources Assistant will perform a variety of duties relating to the support of the Human Resources function for the Credit Union. This position reports to the Senior Vice President, Human Resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain the confidentiality of employee records.
• Prepare and post open positions, schedule interviews, and administer and score teller tests.
• Perform background and reference checks on potential new hires.
• Coordinate appropriate training programs for all new hires.
• Prepare new hire orientation packets. Conduct orientation, and complete required documentation as well as benefit enrollment forms.
• Prepare separation packages.
• Coordinate HR Events.
• Prepare monthly performance appraisal lists, send to managers; monitor for timely return to HR for processing.
• Coordinate all benefit programs, maintaining enrollment and changes through the carrier portal. Communicating information and processing forms for all employee benefits; act as liaison between employees and benefit providers.
• Process monthly billing of insurance premiums; terminate coverage as needed.
• Coordinate LOA's, process health insurance payments for employees on Leave of Absence. Prepare Family and Medical Leave notices; monitor for compliance and length of leave.
• Complete Payroll/401K processing in the absence of the HR Generalist.
• Any other duties as assigned.

A high school diploma or equivalent experience. A minimum of two (2) years of Human Resources related experience, with working knowledge of the ADP Workforce Now Payroll system a plus.

Must be extremely organized and possess the ability to prioritize and multi-task.

Proficient with Microsoft Programs.

Excellent written and verbal communication skills.

Ability to maintain confidentiality.

Part time banking associates

St. Anne's Credit Union currently has floating part-time Banking Associate positions available at our Main Office.

Candidates need to be available to work flexible hours to cover the Credit Union’s peak business hours and must be able to float to all of the Credit Union's branch locations.

• Greet members and respond to telephone inquiries regarding information concerning credit union products and services in accordance with all regulations and credit union policies and procedures
• Serve members at teller window/station.
• Assist members in opening new accounts such as savings, checking, money market, and certificates of deposit. Obtain proper documentation necessary for opening such accounts. Complete online banking registration and e-statement registration with members at account opening.
• Handle member inquiries/issues regarding all deposit accounts, including but not limited to processing check orders and reorders, assisting in direct deposit of funds, lost passbooks, fraudulent account activity, and online/ mobile banking issues.
• Order and maintain debit cards for new and existing members (including the actual production of the debit cards if working in branches where production takes place)
• Perform maintenance on all existing member accounts and relationships regarding changes of address and/or information. Obtain supporting documentation.
• Renew, maintain, and redeem certificates of deposit and complete applicable documentation.
• Open Business checking and savings accounts and obtain all necessary documentation applicable to business type and/or account type. Complete business online banking applications. Complete debit card applications and order business debits cards. Refer

  business members to appropriate business development officer for additional business services and loan requests.

• Process wire transfer requests
• Open and close safe deposit boxes

Must be friendly and detail-oriented. Previous cash handling experience, strong customer service, and computer skills required. We offer excellent compensation and a professional work environment. Previous credit union/banking experience and Bilingual skills (English/Spanish) is a plus.

Loss mitigation specialist

St. Anne's Credit Union has a full-time Loss Mitigation Specialist position available at our Dartmouth Office. Candidates will perform collection techniques on overdue accounts with the purpose of minimizing delinquency in the loan portfolio and maximizing recovery on defaulted assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare and mail all standard collection form letters and notices to delinquent debtors.
• Assist in or prepare reports on delinquencies, charge-offs, recoveries to credit bureaus. Prepare/submit Charge-off loans to appropriate agencies.
• Prepare necessary documentation on accounts transferred to repossession agency or attorney.
• Telephone members with overdue accounts and arrange repayment agreements satisfactory to Credit Union guidelines, when appropriate. Assist members that contact the Credit Union or appear with delinquency problems. Also, assist Credit Union personnel relative to collection holds and releasing them when appropriate.
• Identify additional member assets in the credit union and take appropriate action.
• Prepare monthly Charge-off recommendation report for Credit Committee. Prepare pending Foreclosure accounts for Credit Committee, and forward all pertinent paperwork to the Attorney.
• Update Risk Rating and Impairments worksheets as necessary.
• Update/review the monthly Watch List with the VP Commercial Lending Manager and SVP/CLO.
• Order appraisals, when appropriate, and update all necessary lists with accurate information.
• Prepares proof of claim and other pertinent information relative to Bankruptcy.

EDUCATION & EXPERIENCE REQUIRED: High School Diploma or equivalent experience. Three (3) to five (5) years of collections experience in the financial services industry.

Bilingual skills (English/Spanish) skills are a plus.