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We offer full-time employees a competitive salary commensurate with experience and a comprehensive benefits package including:
- 401(k)
- Health & dental insurance
- Life insurance
- Short & long term disability insurance
- Educational assistance
- Paid vacations and holidays
- Personal and sick days
- Employee Assistance Program (EAP)
- Free checking
Current Job Openings
Business Development Specialist
St. Anne’s Credit Union of Fall River has a full-time Business Development Specialist position available. The Business Development Specialist seeks out new customers and business opportunities. The ideal candidate will have experience in retail and B2B sales, as well as skills related to strategic analysis and marketing. In this role, the Business Development Specialist will be responsible for developing relationships with local business and community organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary duty is to generate new business and retain loyal, profitable relationships by providing valuable services and products to new and existing customers.
- Actively identifies potential customers and their business and retail banking needs and corresponding revenue opportunities.
- Consistently performs business development activities to promote the products services and identify new business opportunities;
- Collaborate with design and production teams to ensure new and updated product specifications are executed on-time and as agreed.
- Become a subject matter expert on our business products, processes and operations, and remain up-to-date on industry news.
- Actively participates in community events to promote St. Anne's Credit Union.
- Follows sales policies and procedures according to the Credit Union’s guidelines and standards.
- Monitor production and achievement of sales quotas; assists and supports personnel as necessary.
- Prepares written reports of sales activities including forecasts, lost accounts, actual production to quota, etc. Provides timely briefing to senior management as necessary or requested.
EDUCATION, SKILLS AND EXPERIENCE REQUIRED:
- Professional, well-developed interpersonal skills essential for communicating information, ideas and strategies to all levels of management and non-management.
- Bachelor’s degree or equivalent work experience in related field
- Minimum of five years’ sales experience, preferably in a financial institution.
- Demonstrated achievement in B2B sales
- Excellent verbal and written communication skills, including facilitation of group presentations
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access
- Basic understanding of the financial services industry, with the ability to become a subject matter expert on the job
- Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients
- Bilingual proficiency in Spanish language highly preferred.
REQUIREMENT: Establishing and Maintaining Registration through NMLS according to the SAFE ACT is a requirement of this position.
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SENIOR BANKING ASSOCIATE
St. Anne's Credit Union has a full-time Senior Banking Associate position available at our Dartmouth Office. Candidates need to be flexible to work early morning hours to open drive-thru, late afternoons to cover the Credit Union’s peak hours and Saturdays. Must be friendly and detail oriented. A minimum of 2 years of teller experience is required, and supervisory experience is preferred. Bilingual skills (English/Spanish) skills are a plus.
Candidates will be responsible for assisting new and existing members with various financial needs including new accounts, consumer loans, and general member services. Advise members in the determining which credit union products and services best meet their needs. Supervise banking associates and perform a variety of duties related to the efficient operation of the teller line.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet members and respond to telephone inquiries regarding information concerning credit union products and services in accordance with all regulations and credit union policies and procedures.
- Assist members in opening new accounts such as savings, checking, money market, and certificates of deposit. Obtain proper documentation necessary for opening such accounts. Complete online banking registration and e-statement registration with members at account opening.
- Serve members at teller window/station.
- Handle member inquiries/issues regarding all deposit accounts, including but not limited to processing check orders and reorders, assisting in direct deposit of funds, lost passbooks, fraudulent account activity, and online/mobile banking issues.
- Order and maintain debit cards for new and existing members (including the actual production of the debit cards if working in branches where production takes place).
- Perform maintenance on all existing member accounts and relationships regarding changes of address and/or information. Obtain supporting documentation.
- Renew, maintain, and redeem certificates of deposit and complete applicable documentation.
- Open IRA certificates of deposit and process member IRA transactions including but not limited to contributions, distributions, transfers, rollovers, and changes of beneficiaries.
- Conduct consumer loan interviews, obtaining all necessary documentation for a loan decision, process and close approved consumer loan applications and disburse funds in accordance with credit union loan policies and procedures.
- Conduct home equity loan interviews obtaining all necessary documentation for a loan decision, submit completed package to consumer lending department for processing and approval. Close and disburse home equity loans in accordance with credit union loan policies and procedures.
- Open Business checking and savings accounts and obtain all necessary documentation applicable to business type and/or account type. Complete business online banking applications. Complete debit card application and order business debits cards. Refer business members to appropriate business development officer for additional business services and loan requests.
- Open and close the branch as needed, and supervise and assist Banking Associates.
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Mortgage Loan Officer
St. Anne’s Credit Union currently has an opening for a seasoned Mortgage Loan Officer to service the areas of Plymouth, Barnstable and Bristol County. The Mortgage Loan Officer is responsible for the proactive origination of residential mortgage loan transactions, and accountable for the residential loan file from origination to closing. The position is also responsible for promoting the Credit Union in the communities we service and cross-selling other Credit Union products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary duty is to originate high-quality residential loan transactions through self-sourcing, external networking (through contacts with builders, developers, realtors and other Centers of Influence) and marketing activities;
- Develop and maintain loan referral relationships with existing and prospective Members, professionals in real estate, and accounting, legal and financial planning fields;
- Build, maintain and manage an acceptable pipeline (both quality & quantity) to meet required production goals;
- Regularly participate in activities designed to promote mortgage loan origination outside of the Credit Union’s facilities, included but not limited to attend (I) closings, (II) open houses, (III) broker open houses to meet with realtors and gain referrals (IV) realtor and builder presentations and/or seminars (V) training and other lead-generating activities;
- Maintain full knowledge of all available loan products, processing procedures, underwriting guidelines, closing processes and general Credit Union policies and procedures;
- Conduct loan interviews through outreach to Members or Prospective Members at the locations that are most convenient for them. Ability to assess their loan requirement(s) and then counsel them by explaining policies and products details, and recommending the most effective Credit Union program(s) meeting those requirement(s);
REQUIREMENTS/SKILLS NEEDED:
- High school diploma required; undergraduate degree or some college work strongly preferred.
- Two (2) years successful experience in sales or closely related business field required; working knowledge of FNMA, FHA, VA and USDA guidelines and documentation with the aptitude to keep informed and up-to-date strongly preferred.
- Must register/be registered by the Nationwide Mortgage Licensing System and Registry
- Excellent oral and written communication skills, especially in finding, building and maintaining productive business relationships and referral sources.
- Ability to work independently to meet deadlines and production requirements.
- Regular travel required, and ability to work after hours and weekends.
- Bilingual skills (English/Spanish) are a plus.
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Maintenance/COURIER
St. Anne’s Credit Union of Fall River, MA currently has an opening for a part-time maintenance position. Interested candidates will need to perform a variety of semi-skilled maintenance and repair duties in and around Credit Union properties. Candidates will need to be available to work Monday through Friday from 7:30am to 12:00pm, but also needs to be flexible as night and weekend hours may be required. Must have a valid driver’s license, and be able to travel to all of our branch locations.
FUNCTION: Perform a variety of semi-skilled light maintenance, repair and courier duties in and around Credit Union facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform maintenance and light repairs
- Replace light bulbs and perform touch up painting.
- Participate in general interior and exterior maintenance and cleaning
- Deliver inventory, supplies and equipment to/from branches
- Identify and report building or equipment deficiencies
- Operate and maintain tools and equipment safely and efficiently, maintain a clean, safe, well organized work area and ensure an adequate inventory of supplies
- Ensure normal maintenance of Credit Union vehicle, including regular oil changes, tire rotation and cleaning
- Provide assistance to members, visitors, senior staff and other employees as necessary
- Basic knowledge of plumbing, electrical and HVAC equipment
- Perform additional duties as requested or assigned
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Assistant Vice President/Vice President Consumer Lending Manager
St. Anne’s Credit Union of Fall River, MA has an opening for an Assistant Vice President (AVP)/Vice President (VP) Consumer Lending Manager. The AVP/VP Consumer Lending Manager is primarily responsible for the overall direction, administration and performance of the Credit Union’s Consumer Lending activities ensuring departmental efficiency and effectiveness in loan pipeline workflows by leading and collaborating across cross-functional teams to move forward and accomplish key line of business initiatives, and manage ongoing business relationships with external vendor partners and loan portfolio sellers. Lead a Consumer Lending team of Loan Processors, Loan Underwriters and Loan Closers to ensure efficient operations and the departmental activities correspond to operating policies, procedures, and line of business goals and objectives. Identify, quantify, and formulate new business opportunities and areas of improvement to enhance the revenue and profitability of the Consumer Lending activities that have generated a loan portfolio for the Credit Union in excess of $220 million.
AVP or VP title will be determined based on the candidate’s experience and skill set. Candidates must have a Bachelor's degree in Business, Finance, Accounting or relevant discipline is preferred. At least seven (7) years of recent and progressively responsible experience in retail financial services, consumer finance, or mortgage lending is required with a minimum of five (5) years recent experience in a supervisory / leadership role successfully managing a team. Strong working knowledge of consumer lending and mortgage lending is preferred. Ability to develop and deliver presentations and interact with senior management is desirable. Must be able to think strategically and execute tactically. Ability to effectively interface and communicate with all key internal partners including Member Services, Information Technology, Loan Servicing, Finance, and Compliance. Strong proficiency in Ellie Mae’s Encompass, FiServ’s Loan Originate and Microsoft Office highly desirable.
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COMPLIANCE MANAGER
St. Anne's Credit Union has a full-time Branch Manager position available at our Main Office.
FUNCTION: Direct responsibility for managing full-service branch.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Co-chair the Credit Union’s Compliance Committee.
- Responsible for developing, implementing and monitoring a system to ensure the accuracy and timely submission of HMDA data.
- Responsible for the daily oversight of the quality control staff.
- Act as a back-up for the day-to-day functions of the BSA Analyst’s position, including but not limited to: Researching and completing CTR and SAR reports. Monitoring OFAC reports. Reviewing daily wire transfer transactions. Updating and maintenance of the business account database.
- Responsible for developing, implementing and monitoring a review system for business loan and savings products and programs.
- Review and maintain withdrawn and denied applications.
- Collect and research documentation for examinations and audits.
- Prepare loan documentation exception reports noting compliance deficiencies and distribute these reports to affected lending personnel.
- Assist the Compliance Officer in advising/training staff with regards to lending regulatory requirements.
- Assist the Compliance Officer in reviewing and approving advertisements for regulatory compliance requirements.
- Review proposed policy changes to ensure all changes are within the requirements of regulatory compliance.
- Attend regulatory training seminars for awareness to regulatory changes.
- Complete research projects assigned by the Compliance Officer.
EDUCATION & EXPERIENCE REQUIRED:
Bachelors’ degree or equivalent work experience. Knowledge of federal/state lending regulations with extensive training experience in the areas of Equal Credit Opportunity Act, HMDA/LAR with an expertise in the Credit Union lending restrictions. Needs a flexible personality; excellent presentation skills; strong management skills; and a commitment to the community.
Bilingual (English/Spanish) skills are a plus. We are proud to be an EEO/AA Employer M/F/Disabled/VET.
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BRANCH MANAGER
St. Anne's Credit Union has a full-time Branch Manager position available at our Main Office.
FUNCTION: Direct responsibility for managing a full-service branch.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Exercise supervision over branch personnel.
- Maintain appropriate staffing requirements and recommend any necessary changes to VP of Branch Administration
- Complete performance appraisals for Assistant Branch Manager and Senior Banking Associates.
- Forward review and salary recommendations to Human Resources. Recommend staff changes, promotions and terminations to VP of Branch Administration.
- Monitor daily production of banking and senior banking associates to insure universal model is in place and being applied fairly with appropriate staffing levels.
- Maintain and approve payroll records through ADP for branch personnel including daily time records, attendance, and vacation schedules
- Prepare all branch work schedules for staff to provide for appropriate staffing and coverage levels.
- Prepare all monthly branch reports with the assistance of the assistant manager including but not limited to: audits, over/short, safe deposit box, alarm testing.
- Complete all corrective action and performance improvement plans as needed.
- Provide and maintain continuous training of staff in all new or updated policies and procedures.
- Provide continuous training and support to all staff following the universal banking model to insure that all staff are trained in the appropriate functions and responsibilities of their role as banking associates and senior banking associates.
- Responsible for selling defined as acquiring new members, possibly through sales calls and in cross-selling additional services to existing members.
- Attend to the needs of members and prospective members:
- Recommend, explain, and open new accounts for members including safe deposit boxes.
- Sign tellers’ checks and loan checks, guarantee signatures, and authorize the cashing of non-routine checks and checks in excess of teller’s authority.
- Handle member complaints, related to Credit Union services. Assist with reconciliation of account statements and explanation of service charges and fees as necessary. Follow through to resolution all errors.
- Make appropriate decisions regarding rebating or refunding fees as necessary to insure good member service within reasonable standards.
- Perform, assist, and designate any and all branch duties as needed.
- Process loan requests.
- Answer all credit inquiries or refer to appropriate mortgage or commercial partners when appropriate.
- Interview loan applicants to obtain necessary information and assist members in deciding the best borrowing arrangements to meet the member’s needs.
- Obtain all necessary personal, financial, and credit information from sources inside and outside the Credit Union, as per current procedures.
- Analyze loans and make appropriate decisions on all loans within lending authority.
- Email any necessary loan applications to the Consumer Lending Department for final review and decisions on a timely basis. Notify members with final decisions.
- Prepare loan documents and disburse loan proceeds once loan has been approved by appropriate manager or designee.
- Insure proper completion of all branch loan files before forwarding to loan servicing, verify all appropriate loan documentation has been received, required holds are in place, and all notes for loan customer files are complete.
- Provide continuous loan training and support to all senior banking associates and assistant managers as necessary.
- Responsible for scheduling and providing assistance in the opening and closing of the branch daily or assigning the responsibility to appropriate personnel. Insure that daily proofs are done as required.
- Assume responsibility for teller system and interface with the IT department and vendor, if necessary, to maintain the system.
- Responsible for monitoring large deposits and withdrawals and completing and forwarding to Branch Administration the Large Currency Transaction Report.
- Review and approve all branch cash orders to insure compliance with branch set limits.
- Responsible for insuring all branch equipment including but not limited to TCRs, coin machines, ATMS and drive-ups are all in working order, place repair calls and requests for service as necessary.
- Responsible for insuring that contractors (i.e., cleaners, landscapers, etc.) perform duties as contracted for.
- Exercise administrative and operational control over the office including interpreting Credit Union policy, maintaining security levels, and maintaining customer service at an appropriate and efficient level in a profitable manner.
- Developing a yearly action plan and an annual budget consistent with the goals of the Credit Union.
- Represent the Credit Union in the community and actively promote additional business.
- Conduct a monthly staff meeting for branch personnel, annual training session on security; attend all staff meetings as required by Senior Management.
- After hours, must respond to Police/alarm calls. Respond to branch problems/emergencies.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s degree (or equivalent experience) and a minimum of five (5) years credit union/branch banking experience preferred. Must be an existing Assistant Branch Manager or have previous experience in management.
REQUIREMENT:
Establishing and Maintaining Registration through NMLS according to the SAFE ACT is a requirement of this position at St. Anne’s Credit Union and that any failure to do so may result in the immediate termination of employment.
Bilingual (English/Spanish) skills are a plus. We are proud to be an EEO/AA Employer M/F/Disabled/VET
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How to apply
Click here to download and submit our employment application. Please complete the attached documents to assist the Credit Union in complying with equal opportunity/affirmative action record keeping and reporting requirement. Providing this information is strictly voluntary, Voluntary Self Identification of Disability form, Voluntary Self Identification of Veterans form, and Voluntary Self Identification of Gender and Race.
Depending on the browser (Internet Explorer, Google Chrome), you may not be able to electronically sign the application – in that case, you will need to print out the application, sign and email or send to:Michelle Marcos, Senior Vice President of Human Resources
St. Anne’s Credit Union
PO Box 0, South Station
Fall River, MA 02724
Email: Michelle.Marcos@stannes.com. Please note, email is not secure.If you (or a qualified disabled applicant) need(s) assistance with the application process, please contact Michelle Marcos at 508-324-7372.
St. Anne’s Credit Union is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 508-324-7372 for assistance.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, race, religion, color, national origin, physical or mental disability, marital status, age, gender identity or expression, citizenship, genetic information, ancestral origin, sexual orientation, pregnancy, childbirth, veteran or military status, or any other status protected by Federal, State or local laws.
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