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Home > Member Service Center > FAQs > FAQ eStatements


What are eStatements?
eStatements provide you with a convenient way to receive your monthly and quarterly account statements. Your statement will be provided to you electronically.

How do I sign up for eStatements?
Click here to sign up for eStatements. You will be able to get complete details about eStatements and complete a Member Registration form on the account for which you wish to receive an eStatement. You can then accept the eStatement User Agreement and click "Register Now." We will send an email confirmation that we received your enrollment form.

Do I have to be signed up for St. Anne’s Credit Union’s Online Banking or Telephone Banking to be eligible to receive eStatements?
No. You may receive eStatements even if you do not use our Online Banking service. Simply submit an eStatement registration form for each account you would like to receive electronically.

Will I still receive my statement via U.S. Mail?
No. eStatements take the place of mail statements.

How much do eStatements from St. Anne's Credit Union cost?
There is no charge for eStatements.

Will the statement cycle for eStatements be the same as it is for paper statements?
Yes. Your statement cycle will continue to run as if it was a paper statement.

How many months of statements will be available to me with eStatements?
Once you enroll for the service, your account(s) statement will be available each month. Statements will be available on the system for eighteen months. You may save or print your statement sometime during the eighteen-month period to retain the statement longer.

Can I receive copies of previous statements once I enroll in the eStatements service?
You can request an additional copy of a previous statement. You can call us at (877) STANNES, come in to any one of our branch offices or provide a written request to:
St. Anne’s Credit Union
P.O. Box 0 South Station
Fall River, MA 02724

If you do request additional copies of previous statements, applicable statement copy fees will be assessed. Please see our current Fee Schedule.

Will I be notified when my eStatement is available?
Yes. You will receive an email at the address you specify to advise you when your statement is available. The notification will contain a hyperlink to the statement sign-on screen. You will then be able to enter your member number and password to access your account statement.

If I change my email address, how do I notify the Credit Union?
To change your email address, click on the "maintain your account" link from the eStatement sign on screen. Enter your member number, password and new email address, and then click "Enter". Please note if you receive eStatements for more than one account, each account needs to be updated individually.

Will my eStatement still be available online if for some reason I did not receive the email notification?
If your email address was returned to us undeliverable, you current statement will still be available online. If an updated email address is not provided before the next statement cycle, your account(s) will be automatically be converted to paper statement which will be delivered via U.S. Mail.

What do I need to view my eStatement online?
You will need Adobe Acrobat Reader to view your eStatement.

How do I get Adobe Acrobat Reader?
Adobe acrobat reader is free software. Click here to download.

Will I be able to print my eStatement?
Yes. On the Adobe Acrobat Reader toolbar, press the printer icon. You can also go to File and then select Print. You can print either the entire statement or just one page.

Will I be able to save my statement to my PC?
Yes. on the Adobe Acrobat Reader toolbar, press the disc Icon. You can also go to File and then select Save. You will then be asked where you would like to save the file.

Can I cancel my eStatements and return to receiving paper statements?
You can switch back to receiving a paper statement via U.S. Mail at any time. To cancel eStatements, click on the "maintain your account" link from the eStatement signon screen. You can then click the link to "un-register from the eStatement service". You will be asked to enter your member number and password. You will receive a paper statement via U.S. Mail starting with your next statement cycle. You can also come in to any branch and a member service representative will be able to assist you.

Is my eStatement Secure and Safe?
Yes. eStatements utilize encryption technology (SSL-Secure Socket Layer) to protect the transmission of data to and from our users. All user sessions require/employ 128-bit encryption.

How do I change my password?
From the eStatement sign-on screen, click the "maintain your account" link. Enter your member number, current password, and new password twice, and then click "Enter."

**Please note, if you receive eStatements for more than one account, each account needs to be updated individually

What if I forget my password?
From the eStatement sign-on screen, click the "forgot password" link. Enter your member number and current eStatement email address, and then click "Enter." You will receive your password via email. Note: if you have entered an incorrect password, after 5 invalid log-on attempts your eStatement account will be locked for security reasons. You will need to simply contact or call us at (877)STANNES to unlock your account.