After careful consideration for your health and safety and that of our employees, effective Tuesday, March 24th our branches will be restricting teller transactions to our drive-thru, with extended hours at select locations. Branch locations and hours are available on our locations page. Other transactions will be available by calling 1-877-STANNES and we will have personnel available to assist you if you need to visit one of our lobbies.
Our ATMs are available 24/7 as well as our online services. Please click on the "Enroll" button on the online banking box on our home page.
We sincerely appreciate your business and your patience and we remain ready to assist you.
3/20/20 Member Update
St. Anne’s Credit Union is closely monitoring the evolving circumstances related to the coronavirus (COVID-19). Each relationship we have with our employees, members and the communities we serve matters to us. While we respect the uncertainties inherent in the coronavirus outbreak, we believe we’re prepared to respond to its possible impact with operational redundancies, a member-focused staff, and business continuity plans and resources.
As of March 20, 2020, all St. Anne’s branches remain fully open for business and continue to be heavily sanitized and cleaned. If you wish to limit your in-person interactions, or in case we transition to drive-up service and lobby visits by appointment, we encourage you to consider all the alternate ways we have to conduct your banking business with us. Please note that we would make such a transition to protect the health of you and our employees. If/when we do make a transition to more limited lobby service, we may extend our drive-up hours based on demand. Our retail staff will still be available by telephone to answer your banking questions.
Access to your money:
Although we are taking numerous precautions, we understand matters like this can be unsettling and want to remind you of our alternative banking services available. We encourage you to use our remote banking services where you can bank for free anytime, anywhere – without having to visit a branch.
Please visit our Convenience Services page where you are able to review all of our options to bank remotely – we even have how-to videos below in the Frequently Asked Questions section to walk you through navigating our website, Online Banking and Mobile App.
Please review our recently updated Frequently Asked Questions section below and visit our homepage regularly as any updates will be posted there.
Protect yourself from cyber scams.
It is important to note that if we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice to protect yourself from scams – or visit the Security Center for more information.
You have our word.
Our focus is and will continue to be serving our members, employees, and community. We will remain vigilant and will maintain open communication with you. Our most valuable assets are our employees and our members – so thank you for your patience at this unprecedented time and for banking with St. Anne’s.
3/13/20 Member update
As the coronavirus (COVID-19) continues to spread throughout the world, we want to share some of the actions St. Anne’s Credit Union is taking to help protect you, our employees and community. Our Senior Management Team has been closely monitoring guidance from the Center for Disease Control and Prevention and local health departments, initiating and testing our Business Continuity Plan and preparing vital staff to handle our remote servicing capabilities.
We are focused on maintaining a healthy environment and you can count on us at times like this. Despite the intensifying impact of the coronavirus on our economy, your financial security is being safeguarded by the Credit Union, and our commitment to providing exceptional products and services remains as strong as ever. We stand prepared to assist impacted members as needed. Should you encounter hardship as a result of the coronavirus, please email us or call us at 508-730-LOAN.
Our branch teams are available and ready to help you. To protect you and our employees in our branch locations, we have increased the cleaning regimen for frequently touched surfaces, and are deviating from our typical greeting with a handshake to a non-touch welcome as well as social distancing inside outside of the branches, as well as with our business partners (appraisers, realtors, etc.). Lastly, out of an abundance of caution, we have enacted an organization-wide travel restriction to minimize the risk of exposure to any of our employees who provide service to our membership.
We also want you to have confidence that you can bank safely, securely and conveniently anywhere, anytime with the following options to bank remotely – without having to visit a branch. Our website includes ways in which you can bank from anywhere – please refer to some examples below and visit the homepage and Convenience Services page for complete details.
Access Your Accounts – transfer funds, pay bills, deposit checks send and receive money, check balances, view your statements and much more!
Pay Your Loan(s) - several timesaving choices are available to make your monthly payment(s).
Enjoy Free ATM Access, Anywhere - every St. Anne’s branch has an ATM that you can use for deposits, withdrawals and balance inquiries. We’re also part of the SUM® ATM network which allows you easy access to your cash by offering thousands of ATMs with no surcharges.
Pay with Your Debit Card – safe and secure payments from your St. Anne’s debit card right from your phone. You can also turn your card “on” and “off” at your convenience, right from your phone.
We value your membership and the privilege of serving you. As always, our members, our communities and our employees are our top priority. We encourage you to visit our homepage frequently where we will post updates related to the COVID-19 virus and where you can find more information on how to access all of our electronic banking services.
fREQUENTLY ASKED QUESTIONS (faqs)
Have business hours changed?
No. We are currently operating with our normal business hours at all locations. We are monitoring the situation and will provide advance notice should we need to begin operating via drive-up and branch appointments only.
How can I access my accounts without going to a branch?
Log in or sign up for Online Banking or download the St. Anne’s Mobile App on any smartphone or tablet to quickly and easily gain access to account information.
While our Member Call Center at 1-877-STANNES remains open, our teams are focused on first addressing the needs of members directly impacted by this outbreak or whose requests can only be resolved with the assistance of a live person. Please watch our how-to videos for more information on Online Banking, our Mobile App or navigating our website located below.
Will the processing of my direct deposit be impacted?
No. There are currently no service interruptions pertaining to direct deposit. If you find that you have not received your direct deposit on the regularly scheduled date, please contact your employer to ensure that it was sent.
Should I expect longer than normal wait times?
Yes. For the health and safety of our members and employees, our team is committed to following best practices for social distancing. As a result, our Member Call Center and other departments may be operating with reduced capacity. This may mean that members calling for service may experience longer than usual wait times – or loan payments and deposits processed by mail may take longer than usual. We appreciate your patience during this time.
To quickly and easily deposit checks, pay bills, and manage your money at home 24/7, we suggest you download the St. Anne’s Mobile App on any smartphone or tablet or simply log in or sign up for Online Banking.
Please watch the how-to videos below for more information on Online Banking, our Mobile App or navigating our website.
How do I navigate the St. Anne's website?
How do I use St. Anne's Online Banking?
How do I use the St. Anne's Mobile App?
Will the processing or closing of my loan application be delayed?
Possibly. We are continuing to process all loans and other transactions as quickly as possible, but there could be a delay in our ability to handle applications as quickly as usual. We will provide updates on the status of your individual loan application so please check your email associated with the application.
If our ability to process loan applications changes, updates will be shared on our homepage with information about potential service interruptions.
Can I still withdraw money if need access to cash?
Yes. If you need to withdraw cash, you may do so at one of our branches or ATMs – for free!
Every St. Anne’s branch has an ATM that you can use for deposits, withdrawals and balance inquiries. We’re also part of the SUM® ATM network which allows you easy access to your cash by offering thousands of ATMs with no surcharges. Visit the SUM® website for a list of surcharge-free locations near you – or find SUM® ATMs wherever you are with the SUM® Mobile ATM Locator app (FREE for iPhone® and Android™). We will even reimburse your surcharge fees - up to $10 monthly - for using out-of-network ATMs on certain checking accounts*. *Up to $10 in monthly ATM Surcharges outside the St. Anne’s ATM network are refunded and posted to account at the end of the month. Student Checking, Basic Checking and Affinity Checking accounts are eligible for surcharge refunds. Other terms and conditions apply. Surcharge refunds are subject to IRS reporting.
Is the money I deposited safe?
Yes. St. Anne’s Credit Union is insured by the National Credit Union Administration (NCUA) and the Massachusetts Credit Union Share Insurance Corporation (MSIC) – protecting your deposits up to $250,000 and beyond. Visit NCUA.gov or MSIC.org for more information.
Are you offering financial assistance to those impacted by COVID-19?
St. Anne’s is ready to ready to assist members who have been directly impacted by COVID-19 by offering financial obligation relief and assistance plans, if necessary. Please contact us to explain your situation and learn about potential financial obligation relief programs we have in place to assist members in their time of need.