Get ready for an even smarter banking experience
A new, more intuitive digital banking experience is just weeks away! Make sure you’re ready by completing three simple steps below and check back on this page often for updated information as it becomes available.
• Update your contact details
• Confirm your login credentials
• Schedule payments ahead of time (there will be a brief window of downtime for initiating new payments)
how to Update Your Email in Online Banking
Log in to Online Banking
Click “Profile” in the top right corner
Select “Email Address”
Enter or update your email address and save
Don’t Have Online Banking?
No problem! You can update your email address by registering for online banking or visiting your nearest branch.
Frequently Asked Questions
Why is Online Banking changing?
At St. Anne’s Credit Union, we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.
When will the upgrade take place?
The upgrade will take place in August. Online Banking, Bill Pay, and Mobile Banking will be unavailable for a short period of time for the system upgrade to take place. The new system will go live in August.
Will this affect my account details?
Most of your account information will remain intact and ready for use. This includes your transaction history, bill pay payees, scheduled payments, internal transfers, and eStatement preferences. Please note: Alerts, card controls, and external transfers will not carry over to the new system. Be sure to review or save this information before the upgrade. Some features will need to be reconfigured once the upgrade is complete.
Will this upgrade affect the Mobile Banking app?
Yes. As part of this upgrade, we’re introducing a new Mobile Banking app, which will be available for download in August.
How do I access the new Mobile Banking app?
You have two options - the same methods you’ve used previously to access your account:
1. Through the current Mobile Banking app
Open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password.
OR
2. Direct Download
Search for “St. Anne’s Credit Union” in your device’s app store, download the new app, and log in with your existing credentials.
Once the new app has been downloaded, you should delete the old app.
Will this affect the login process?
No. After the new system launches, you’ll continue to sign in with your current User ID and Password. During your first login, you’ll be prompted to verify your identity by choosing either a text message or phone call to receive a one-time passcode. Enter the passcode and submit to complete a secure login.
What if I use biometrics to log in?
If you normally log in using biometrics, make sure you know your User ID and Password before the upgrade. You’ll need to enter these credentials the first time you access the new system. Once you’ve logged in successfully, you can re-enable biometric authentication for future logins.
What if I don’t know my Username or Password?
If you’re unsure of your User ID, please call us at 1.877.STANNES for assistance. If you’ve forgotten your Password, you can reset it by selecting “Forgot Password” on the Online Banking login page and following the instructions provided.
What action items should I consider post-upgrade?
You’ll need to set up any alerts, card controls, and external transfers settings again, as these will not carry over to the new system. Please note: Internal transfers will appear in the new system, but if you want to make changes, you’ll need to create a new transfer and delete the old one.
What are the benefits of Online Banking?
Online Banking gives you convenient tools to manage your finances anytime, anywhere:
Pay bills or send money to friends, family, or others with ease
Access your accounts on the go using our new Mobile Banking app
Move funds between your accounts
Manage and protect your cards with advanced controls
Stay informed and safeguard your accounts with customizable alerts
What type of accounts can be viewed within Online Banking?
You can access your checking and savings accounts, along with any loans you have with us, all in one place.
How do I enroll for Online Banking?
Enrollment is quick and easy—click here to register!
Why should I pay my bills online?
Online bill payment saves time and money—no checks, no stamps, no trips to the mailbox. You can track all your payments, schedule automatic payments, and pay nearly any bill—utilities, mortgage, even lawn care—with just a few clicks.
How do I enroll for Bill Pay?
Log in to Online or Mobile Banking, select “Bill Pay,” and complete the enrollment form. Once processed (usually within 3 business days), you’re ready to start paying bills online. Please note: You must be enrolled in Online Banking before signing up for Bill Pay.
What is the benefit of using Mobile Banking?
Mobile Banking makes managing your accounts simple and secure—anytime, anywhere. You’ll need your User ID and Password for your first login after the upgrade. Once logged in, you can enable biometric authentication for future access.
How do I access Mobile Banking?
Download and install the app on your mobile device, then log in using your Online Banking credentials.
How does Mobile Deposit work?
Using our Mobile app, select “Deposits” from the menu, enter the check amount, endorse the check, and take photos of the front and back. Submit, and you’re done! That’s it!